Frequently Asked Questions (FAQ)

Orders

How do I place an order?

Simply browse our products, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible at support@foleboy.shop. We will do our best to accommodate your request.

Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping usually takes 5–8 business days depending on your destination.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can also contact our customer support for assistance.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed through encrypted HTTPS connections.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused and returned in their original packaging. Please review our Refund Policy for complete details.

How long does it take to receive a refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.

Products

Are your products inspected before shipping?

Yes. Every product is carefully inspected before shipment to ensure it meets our quality standards.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide photos of the damaged item. We will arrange a replacement or refund as appropriate.

Customer Support

How can I contact customer service?

Email: support@foleboy.shop
Website: https://foleboy.shop

What are your customer service hours?

Our support team is available Monday through Friday. We aim to respond to all inquiries within 24 business hours.